Privacy Policy
This Privacy Policy applies to all 'Personal Information' collected by Pineapple Gaming Pty Ltd (we, us or our) via the website located at www.pineappleplay.com (Website) and through the 'Contact us' form on the Website. ‘Personal Information’ means information or an opinion about an identified individual or an individual who is reasonably identifiable (whether or not that information is true). If the information does not disclose an individual’s identity or enable their identity to be ascertained, it will in most cases not be classified as Personal Information.
Collection of Personal Information
We collect Personal Information to provide our services to customers and other interested parties. We collect most Personal Information directly from you when you interact with our Website and content or communicate with us through our Contact us form
What information we may collect and hold
The type of Personal Information we may collect will depend on the purpose for which it is collected. For example, we may collect your name, email address, phone number, details of your activity on our Website and other Personal Information you provide to us through your dealings with us. Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
Use and Disclosure
We may use and disclose your Personal Information to enable you to access and use our Website, operate, protect, improve and optimise our website, services, business an user experience, such as to perform analytics, and for advertising and marketing. We may also use or disclose your Personal Information to send you messages and information requested by you, send you marketing and promotional messages, and other offers that may be interesting to you including sent on behalf of our business partners (subject to limitations in applicable law).
We may disclose your Personal Information to third party suppliers and service providers who assist us in operating the Website, our business partners, third parties authorised by you, and other persons including government agencies, regulatory bodies, courts, law enforcement as require by applicable law, including in connection with disputes or litigation.
We will only use your Personal Information for direct marketing and providing updates on our business or products if we have received consent to provide such information to you and we have provided a simple means by which you can request not to receive further communication of this nature from us.
Security, Access and Correction
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we collected it, we will take reasonable steps to destroy and anonymise or de-identify it. Most Personal Information collected by us will be kept for a maximum of 7 years to fulfil our record keeping obligations.
We will permit you to obtain access to the Personal Information we hold about you in certain circumstances and will allow you to correct inaccurate Personal Information. Where you would like to where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this Privacy Policy.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this Privacy Policy. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.
Overseas transfer
Our Website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Your Personal Information may be stored by Wix.com in data locations in the United States of America, Ireland, Japan and Israel. Wix also have group companies and third party processors worldwide, so Personal Information may be processed in other countries if necessary.
Customised Experience
When you access our Website, we may collect the Internet Protocol (IP) address used to connect your computer to the internet. We may use software tools to measure and collect session information, including page response times, lengths of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also use cookies or other similar tracking technologies on our Website to help track website usage and help customise your Website experience. As a general rule, it is not possible to identify you personally from our use of cookies.
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: hello@pineappleplay.com.